Business Operations for Therapy Practices

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  • I come along side therapy practice owners, and advise them on the best practices for the unique needs of their therapy private practice to grow, retain clients, hire new therapists, and share their unique style of therapy with the world.

  • Robust metrics tracking dashboard so you can see where your therapy private practice stands at a glance. The dashboard provides you with answers to dozens of questions about your clients’ journey from caller to converted client to satisfied reviewer. The dashboard also answers your questions about the performance of your intake coordinator and therapists, helping you make decisions with up to date information and giving you peace of mind about the quality of service your clients are receiving.

Human Resources for Therapy Practices

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  • Answer a few questions about your ideal therapist candidate, and we’ll write a job description, post it on Indeed or the platform of your choice, vet candidates according to your criteria, and bring you the best of the best from which to choose.

  • We’ll help you develop a compensation plan and clinician work policies, and use our robust onboarding checkllsts to make sure every aspect of the onboarding process is smooth. We’ll handle I9 verification and state new hire reporting. On your new therapist’s first day, they’ll receive a welcome email, a checklist of onboarding tasks, and will be fully set up within your payroll platform, EHR, telehealth platform, website, and email provider.

  • Whether you’re paying therapists as independent contractors or W2s, paying by the hour or an employee share percentage, we’ll use our streamlined payroll process to make sure your therapists get paid the right amount on time every time. We recommend Gusto, but we can work with any platform of your choice.

  • We offer a one-hour live virtual training with take-home materials for your therapists to learn best practices for retaining clients until they’ve met their therapy goals.

  • We offer a one-hour live virtual training with take- home materials for your therapists to learn best practices for reducing client cancelations.

  • We offer a one hour live virtual training with take-home materials for therapists to learn best practices to convert callers to clients.

  • Consulting and coaching for practice owners who want to handle their own hiring, onboarding, payroll, and administrative management of therapists, but who need advising on best practices and checklists of administrative tasks.

  • Our metrics tracking dashboard tracks your therapists’ performance in the areas of retention, cancellations, growth, revenue, profit, case load, and more.

Client Satisfaction for Therapy Practices

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  • We’ll learn about your ideal therapy client, and then review your website and offer feedback for best practices for attracting and converting those clients. We offer content writing services and website SEO improvement.

  • We will train your intake coordinator to be a friendly and professional face of your private practice using our process that is proven to convert callers to clients. They will have the SOPs, templates, policies and procedures to do their job well.

  • An intake coordinator hired through our agency receives training on our proven process at no extra cost to you. We supervise them, and one of our team members is always available to cover if they take a day off.

  • We set up surveys so you can learn about the satisfaction levels of your current clients and those ending therapy. All surveys are customizable, HIPAA compliant, hosted on your existing website, and can be conducted on an ongoing basis by our team or by your own intake coordinator.